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Posted on: Sunday, January 9, 2011 by Rajiv Popat

Stop Whining About Power And Start Contributing.

Hugh MacLeod's book Ignore Everybody, is a classic collection of well written articles and hugely funny cartoons:

One of the most interesting parts of the book is Hugh's explanation on power and the people who crave it. He explains:

Power is never given. Power is taken.

People who are "ready” give off a different vibe from people who aren't. Animals can smell fear. And the lack thereof.

THE MINUTE YOU BECOME READY IS THE MINUTE you stop dreaming. Suddenly it's no longer about "becoming". Suddenly it's about "doing".

You don't get the dream job because you walk into the editor's office for the first time and go, "Hi, I would really love to be a sportswriter one day, please".

You get the job because you walk into the editor's office and go, "Hi, I'm the best frickin' sportswriter on the planet." And somehow the editor can tell you aren't lying, either.

You didn't go in there, asking the editor to give you power.  You went in there and politely informed the editor that you already have the power. That's what being "ready" means. That's what "taking power" means.

A rather interesting read for anyone who has ever craved for, asked for or haggled for a promotion. You know the kind I'm talking about here. The kind that graduates from a MBA school and expects nothing less than a private cabin and a team they can boss around.

You cannot be expecting the world to give you power just because you want it.

After all, anyone who wants power should not be given power, for obvious reasons.

Now go focus on the taking up more responsibilities and adding a little bit of passion to everything you do.

Stop worrying about the power bit. Seriously.

posted on Sunday, January 9, 2011 10:45:25 PM UTC by Rajiv Popat  #    Comments [0]
Posted on: Saturday, January 8, 2011 by Rajiv Popat

If You Want Our Business Or Attention Don't Make Us Wait.

When it comes to personal life and parenting, making someone you truly love wait, to teach him or her ability to delay gratification and self discipline, can be a good thing.

When it comes to business however, how long you make me wait has a inverse correlation to how much you care about me.

Please wait, our customer care executive will attend you shortly, is translated as: we have more customers than we can possibly care about and you are just one of them so talk to a machine instead.

When a restaurant makes you wait for a table or makes you wait after taking your order it sends a similar message. We have more customers than we can handle so wait in queue and stop bothering us.

When your website makes your visitors wait, its even worse.

We know its hard. We know sometimes the message isn't intended but we are all busy and if you make us wait, we are just going to assume you don't care and go somewhere else.

The best you can do is speed things up for us. Hire more trained executives like zappos does and have a human being answer the phone. Allow people to book a table in your restaurant over their mobile devices and give them a time to arrive at. Tune your website to work faster or buy more processing horse power. If financial constraints prevent any of those, the least you can do is explain it with true empathy, say sorry, mean it and work your ass out to fix it as soon as you can.

Relationships are a two way street and treating your customers like replaceable parts of your profit making machine is stupid.

Please don't make me wait, because I won't anyway. If you do I might but only as long as I can find a different option.

I am just saying.

posted on Saturday, January 8, 2011 8:30:00 PM UTC by Rajiv Popat  #    Comments [0]
Posted on: Friday, January 7, 2011 by Rajiv Popat

Things To Do When You Have Nothing To Do - Part 1.

Do you love what you do?

What if you were forced to take a couple of weeks of off time each year. Not a vacation where you go somewhere. Just random couple of weeks of time off.

A few rules apply:

  1. You cannot work on anything connected to your organization.
  2. You cannot be talking, emailing or getting in-touch with people at work.

You get up in the morning, no emails, no fires, no colleagues, no tasks. Just silence.

Most people who claim to love what they do would freak out if this was done to them. If you are one of them, chances are that you do not truly love what you do. You just love your job. That or your job is just keeping you busy.

People who love what they do hardly have time for insecurities and freaking out. Most of them have activities other than work that allow them to workout their creative mussels. This is why countless kickass programmers spend their time blogging, coding on open source projects, launching free products and answering questions on free forums.

These folks would be just as happy if you brought them out of their work environment and gave them a month long unplanned time off.

Others will freak out and resort to nothingness.

Which of these two groups do you belong to?

When you have nothing to do, what is it that you usually do?

Just a little something to think about.

posted on Friday, January 7, 2011 8:30:00 PM UTC by Rajiv Popat  #    Comments [0]
Posted on: Sunday, January 2, 2011 by Rajiv Popat

Letting Your Products Turn Into Remarkable Stories - Part 1.

There is an attack of cheap Chinese and Indian smart phones with cool features in the Indian cell phone markets.

Every cell phone shop is littered with tongs on these. Every television channel seems to be running advertisements featuring some of these phones.

Even when Indian and Chinese cell phone companies try to woo customers with the lowest of prices and more features, any Indian who wants a smart phone eventually buys a Nokia or a BlackBerry.

Why are the Chinese or Indian cell phone companies with better pricing and more features failing this badly?

One reason is quality but the bigger reason is the lack of a story.

If you buy a simple cheaper model of Nokia that is not a smart phone, your story is that you are not interested in smart phones. You just need something that lets you talk. You are just not into smart phones and that is a perfectly acceptable story you can tell your friends and colleagues at work.

If you buy a Nokia or a BlackBerry your story is that you love smart phones and you have a good smart phone.

When you buy similar features sluggishly stitched together by a Chinese or an Indian brand your story is, you love smart phones but you cannot afford a good smart phone.

The result?

Even in the Indian market, which is hugely sensitive to the price advantage, no one seems to like this story.

You almost never win product battles by throwing in features hastily stitched together and then by competing with just price.

The Wallmart model is starting to work less and less with every passing day, even when it comes to selling your product in India where people are super sensitive to price.

If your product is not backed by a concrete story that make people feel good about buying or using your product, no one cares about your product. It is that simple.

What story does your product tell?

Just a little something to think about, if you work on a product or are planning on working on one.

posted on Sunday, January 2, 2011 5:23:20 PM UTC by Rajiv Popat  #    Comments [0]
Posted on: Saturday, January 1, 2011 by Rajiv Popat

Asking The Right Questions For Remarkable Work Cultures.

"If no one monitors their work timing and the quality of their work closely enough why will they take their work seriously?"

An acquaintance asks when I am talking about the team I work with, our no policing work culture.

If you want to build great teams ask the right questions.

Why will they take their work seriously, is a wrong question. Why won't they, is the right question.

When you ask the wrong questions you get policies. When you ask the right ones, it becomes easier to trust people and you get innovative life styles with kick ass work cultures.

Before you ask a question, ask yourself if you are asking the right question.

Pick your questions carefully, for they decide your lifestyle and the answers that you eventually find.

posted on Saturday, January 1, 2011 8:30:00 PM UTC by Rajiv Popat  #    Comments [0]
Posted on: Friday, December 31, 2010 by Rajiv Popat

Software Development And Hope Drive White Lies.

There are times where we (the collective we, involving anyone who has ever been associated with the world of software development) silently enter the unspoken agreement of leaving a few things unsaid. These are what I like to call white lies.

Hope is often the root cause of most white lies.

The developer checks-in the code, hoping that if there is a bug someone from QA will catch it and report it.

The tester rushes through the test cases and then does no ad-hoc testing, hoping that the developer would have written decent code.

The manager provides a push, hoping that if there is an issue the team will let him know.

The team provides a hushed up feedback sugar coated with a truck load of mitigated speech, hoping that the manager will read between the lines.

Hope driven white lies where everyone knows they are fu@#ked but no one says so are dangerous, because 1) you're lying 2) you are paving the path to a perfect text book example of a disaster caused by too many small things going wrong in the right sequence and order.

Irrespective of who you are, a developer, a tester, a graphic designer, a business analyst or a manager, this week, stat by calling bullshit on quite lies. Stop hoping and start doing what you do with passion, conviction and a strong spine.

I wish you good luck.

posted on Friday, December 31, 2010 8:30:00 PM UTC by Rajiv Popat  #    Comments [3]
Posted on: Sunday, December 26, 2010 by Rajiv Popat

Engaging In Creative Endeavors And The Gift Of Acceptance.

If creative endeavors involve so many unknowns and problems why doesn't everyone seek refuge in the known and the safe?

Why make your weekends miserable by working on a side project?

Why spend a huge part of your organization's revenue on research?

Why leave the comfort of a safe job and work for a startup?

Why contribute towards an open source project?

Why spend hours every weekend putting down your thoughts into concrete words and then publishing them out? 

The answer really boils down to two things. One is because of the way all creative brains are wired. You cannot help but get attached to these creative endeavors. If you are basically creative at heart, tasks seem boring and challenges are fun.

The other, which I believe is a bigger reason, is that creative people, are constantly looking to surprise you and then be, right!

You cannot write a book on how the brain works and make it interesting enough for masses to like it?

Economics cannot be interesting?

No one is going to pay fifty bucks a month for a project management tool which is nothing more than a simple task list or pay you for a system which lets them manage their contacts?

"Ok, now watch us!", The creative minds want to say.

If creative minds break rules it is because there is a naughty neuron in their brain which sees how lame the rules are. That neuron wants to bend the rules, twist them, break them, shatter them into pieces and then have you accept that it was right.

Acceptance is the gift you are giving the creative person when when you buy a book, when you pay fifty bucks for a darn good task list, when you tweet a URL to a blog post or a product on twitter, when you comment on a blog post, when you blog about a product or when you share the idea of a creative mind and help it spread.

This week, start by being an artist who gives the gift of his work to an audience and by being an audience who gives acceptance back to the artists it likes. And yes, I said an artist and an audience not an artist or an audience. Because you cannot be really good at one without being good at the other.

As always, I wish you good luck.

posted on Sunday, December 26, 2010 10:46:04 PM UTC by Rajiv Popat  #    Comments [2]
Posted on: Saturday, December 25, 2010 by Rajiv Popat

The Creative Dilemma And Shielding Yourself From Normality.

Creativity, quite literally probably means the art of  building things, or services or thoughts that have not been thought of before. When you are trying to be creative, you are in unchartered territories because, umm, well, the territory hasn't been chartered before. This means that you have no clue about what works and what does not. You are what doing what Nassim Nicholas Taleb describes in his book as, looking for the black swan.

The problem with being in this unchartered territory also means that you are going to be spending most of your time being, lost, clueless and failing. A process that can be rather psychologically taxing. If you are in the business that involves constant long term creativity, social gatherings around friends and acquaintances or discussions around what you do, or how successful you are, given the mainstream definition of success, can be rather painful.

Nassim Nicholas Taleb describes this Artist's Dilemma in his book the Black Sawn rather articulately. He explains:

Every morning you leave your cramped apartment in Manhattan's East Village to go to your laboratory at the Rockefeller University in the East Sixties. You return in the late evening, and people in your social network ask you if you had a good day, just to be polite. At the laboratory, people are more tactful. Of course you did not have a good day; you found nothing. You are not a watch repairman. Your finding nothing is very valuable, since it is part of the process of discovery—hey, you know where not to look. Other researchers, knowing your results, would avoid trying your special experiment, provided a journal is thoughtful enough to consider your "found nothing" as information and publish it.

Meanwhile your brother-in-law is a salesman for a Wall Street firm, and keeps getting large commissions—large and steady commissions. "He is doing very well," you hear, particularly from your father-in-law, with a small pensive nanosecond of silence after the utterance—which makes you realize that he just made a comparison. It was involuntary, but he made one.

Holidays can be terrible. You run into your brother-in-law at family reunions and, invariably, detect unmistakable signs of frustration on the  part of your wife, who, briefly, fears that she married a loser, before remembering the logic of your profession. But she has to fight her first impulse. Her sister will not stop talking about their renovations, their new wallpaper. Your wife will be a little more silent than usual on the drive home. This sulking will be made slightly worse because the car you are driving is rented, since you cannot afford to garage a car in Manhattan. What should you do? Move to Australia and thereby make family reunions less frequent, or switch brothers-in-laws by marrying someone with a less "successful" brother? Or should you dress like a hippie and become defiant? That may work for an artist, but not so easily for a scientist or a businessman. You are trapped.

He also goes on to explain the risks associated with creativity, the artist's dilemma and the toll constant, small failures take on you. He explains:

Many people labor in life under the impression that they are doing something right, yet they may not show solid results for a long time. They need a capacity for continuously adjourned gratification to survive a steady diet of peer cruelty without becoming demoralized. They look like idiots to their cousins, they look like idiots to their peers, they need courage to continue. No confirmation comes to them, no validation, no fawning students, no Nobel, no Shnobel. "How was your year?" brings them a small but containable spasm of pain deep inside, since almost all of their years will seem wasted to someone looking at their life from the outside.

Then bang, the lumpy event comes that brings the grand vindication. Or it may never come. Believe me, it is tough to deal with the social consequences of the appearance of continuous failure. We are social animals; hell is other people.

Nasim is attending to the same problem Elizabeth Gilbert tried to attack in her TED talk on why do artists go through a lot of torment. Nasim's take on the solution is rather interesting. He calls these creative actives where the results and outcomes are unpredictable and non-linier Back-Swan-Dependent activities or activities that depend on spotting what he calls "the black swan" and advices:

We are local animals, interested in our immediate neighborhood—even if people far away consider us total idiots. Those homo sapiens are abstract and remote and we do not care about them because we do not run into them in elevators or make eye contact with them. Our shallowness can sometimes work for us.

It may be a banality that we need others for many things, but we need  them far more than we realize, particularly for dignity and respect. Indeed, we have very few historical records of people who have achieved anything extraordinary without such peer validation—but we have the freedom to choose our peers.

If we look at the history of ideas, we see schools of thought occasionally forming, producing unusual work unpopular outside the school. You hear about the Stoics, the Academic Skeptics, the Cynics, the Pyrrhonian Skeptics, the Essenes, the Surrealists, the Dadaists,  the anarchists, the hippies, the fundamentalists. A school allows someone with unusual ideas with the remote possibility of a payoff to find company and create a microcosm insulated from others. The members of the group can be ostracized together—which is better than being ostracized alone.

If you engage in a Black Swan-dependent activity, it is better to be part of a group.

A rather innovative form of shielding yourself from moral discouragement which anyone who has tried to do anything unconventional with his life, or a part of his life, picks up rather instinctively.

Now you know, why, if you are one of my far off acquaintances who bumps into me and announces to me in all his glory, how successful you have been with your life and ask me what it is that I do, I might hold a straight face and tell you, "Who me? I'm just studying law. I never quite got to doing anything yet".  It's not personal. It's not meant to be an insult to you or my attempt at hiding specifics of my profession from you. It's a small joke. A prank. A way of shielding myself from your way of evaluating success and happiness.

This is also the primary reasons why I also ask companies to hire people not just by talent or capability, but by matching overall thoughts and beliefs. If you are an organization who believes in looking for black swans or doing any activity which is remotely black swan dependent, hiring people who form a like minded group and nudge each other to continue even when you are encountering constant short term failure and frustrations each day is hugely important.

That is your only chance at spending the ten thousand hours on something and crossing the dip without breaking down both emotionally and psychologically. Go on, build or join a community other black swan spotters and surround yourself with them. That way, you can focus on your work without being taxed for it, emotionally and psychologically.

I wish you good luck.

posted on Saturday, December 25, 2010 8:30:00 PM UTC by Rajiv Popat  #    Comments [0]