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Posted on: Tuesday, June 23, 2009 by Rajiv Popat

Observing And Understanding Genuine Builders - Part 12

I'm Just Working For The Best Interest Of The Organization.

"All I am trying to do is work for the best interest of the organization."

The next time you hear those words --- run.

As fast as you can.

And whatever it is that you do --- Don't look back.

If you just heard those words from someone you know; with all due respect to this acquaintance of yours; chances are high that he is either of these three:

  1. A certified prick who utterly and thoroughly enjoys being an asshole. 
  2. A Hardcore whiner who is also a self proclaimed well wisher of the organization.
  3. A cheap Indian programmer who in all probabilities is working off a cheap Indian outsourcing shop.

"But Pops; you are hyping this up" --- you say.

No I'm not.

I know what I am talking about.

Trust me.

I've heard these words countless number of times and every single time I've heard them; the bearer of these words have fallen in one of these three categories.

Still knitting your brows; are you?

It's time you take you back in the depths of time and dig from ages that have rolled behind a few stories from the war fronts of software development; that shall illustrate my point dear reader.

Flashback time!

I Removed The Reporting Server

Multiplitaxion Inc, is a new client of ours; their product is struggling to cope up with the traffic during afternoons. We have been called in as a consulting organization to figure out how we can speed up the performance of the application.

The programmers are introducing level-2 caching into the system; the DBA is tweaking the stored procedures.

We've spent days analyzing at our end. Our findings are simple --- the afternoon loads are heavy; the system could do with another reporting server having a specialized reporting database.

Here is the creepy part however --- buried deep down in the physical architecture diagram of the system created a couple of years ago; is a box called 'reporting server' which stands proud and tall. 

Confused; we decide to interview the entire team including the Database Administrator who is working on tweaking the stored procedures.

'Oh the reporting server --- that was costing us a lot of money. We got rid of it. We can get this to work by tweaking the stored procedures'. --- it is the database administrator speaking.


Sounds of crickets chirping.

I turn around to the CTO; suspecting the highest in the pecking order of usually being the asshole in these cases; throw a simple question --- 'Did you ask them to do this?'

The answer is a cold --- 'No'.

More silence.

More crickets chirping.

"What? I still feel we can run without spending money on the reporting server. All we need to do is tweak the stored procedures" --- we are hearing the database administrator speak; but a very few people in the room understand the language he is speaking.

You have to give the guy some credit.

After all; he was indeed working for the best interest of the organization.

We're just trying to make sure we utilize the company bandwidth for official purposes only

I can't seem to figure out how I got here.

I am staring at a snickering system administrator who finds the idea of downloading videos from you-tube using office bandwidth as grossly unethical and amusing at the same time.

There is one little problem however; the video is a hilariously funny and inspirational; I want to share with my team.

"We're just trying to make sure we utilize the company bandwidth for official purposes" --- I am told.

I hail to the self proclaimed well wishers of the organization.

Then I buckle up to take this further with people in the organization who have the enough power and common sense to understand.

We can reward him by giving him more challenges.

Jack is working hard. Seriously hard.

We've been struggling to get this release out and Jack has been up practically all weekend.

The project has just shipped; the sky is blue and the birds are singing.

His project manager gives him a complementary leave to rest and heal from the bruises of a difficult war. 

In the copy-list of the email are a few others higher up in the pecking order.

Someone responds --- this gentleman who is responding after removing Jack's email from the trail; thinks that we cannot be giving off complementary holidays as easily as this. He proposes:

  1. Cancel Jacks complementary holiday.
  2. Offer him more 'grow opportunity' by giving him more challenges; spelt ---- "more work".
  3. We all collectively work for the best interest of the organization even when rewarding team-members.

I'm not directly connected or concerned.

I decide to shut the fu@#k up.

The Late Marker And The Break Time Calculator

Fred is interviewing with us. Here are his achievements besides work:

  1. Suggested development of a 'late marker' that marks employees late if they get in after nine in the morning. Three late markers results in a leave getting deducted.
  2. Suggested development of a break time calculator that is going to track the number of minutes individuals spend during their break time.
  3. Developed the perfect Frankenstein style - 'employee cloning system' and cloned a couple of hundred micro management zombies.

Well actually, he didn't mention the third one; but while he was at it; working for the best interest of the organization; he might as well have designed a Frankenstein Employee Cloning system used to clone a few micro-management-zombies like himself.

Self Proclaimed Moral Police

I could go on with the stories for ever. In fact, given my observations I could probably write a dedicate hilarious book on this but it would mostly end up having a Daily-WTF flavor to it. 

For the time being however; let's not even go there.

Lets focus on the point here.

Every organization that I've visited, worked for, worked with, built a project for or observed has a few whiners who like to think of themselves as the 'well wishers of the organization'. People who have a 'job' of defending the organization from the scum of other employees.

I like to call them the 'self proclaimed moral police'.

They individuals; will try to protect every single square inch of the organization they can; starting from the internet bandwidth; the disk space on individual hard disk of developers; to printer paper by monitoring the number of printouts each developer is firing on a daily basis.

After observing countless number of these guys; screwing organizational morale; in my career; if there was one thing I learnt; it was how to spot these whiners in an interview; keep them out of your team and keep then out of the organization.

Spotting them is easy.

All you have to do is keep your ears open and look out for the golden words --- "for the best interest of the organization".

And when you hear those words, run.

As fast as you can.

Whatever you do --- Don't look back.

How many Daily-WTF-type examples under the name of the best-interest-of-the-organization have you witnessed?

How many whining self proclaimed moral police have you had a pleasure of working with?

How many of these decisions taken for the best-interest-of-the-organization ultimately ended up fu@#king up the organizational morale and eventually nudging it in the realms of mediocrity where cheap Indian body shops haggling over per-hour-billing-rates reside; dear reader?


Note: This article is a part of a Work In Progress Book. To Read connected articles read the Builders At Work category of this blog.

posted on Tuesday, June 23, 2009 8:59:22 PM UTC by Rajiv Popat  #    Comments [2]
Posted on: Friday, June 19, 2009 by Rajiv Popat

Observing And Understanding Genuine Builders - Part 11

What You Think

Don't be a bullshit passer.

If you are having a bad day as a manager --- deal with it --- without passing on the badness to your team.

'Yeah Pops' --- you say --- 'easier said then done. I've got a angry client or a lose tempered vice president to report to and he wants the application done before the road show. What do you propose I do?'


That is supposed to be a question you needed to answer the day you accepted your promotions and became a manager.

That's when your team expected you to know what to do in situations of this sort.

Having said that, the real question here isn't about what you do.

It is about what you 'think'.

Do you 'think' what your client or your vice president expects out of your team is justified or is he just being an asshole?

If he is just being an asshole for the sake of being one; your job is simple. What you hear in these meetings where the vice president or your client decided to throw a truck load to shit on your backyard; should *not* translate into action items or an unrealistic dead-line for your team.

How you do it is your seriously problem.

Look at him in the eye. Talk to him. Breathe. Convince him. Beg. Weave a story. Tell him what the word 'quality' means. Tell him why you are different from a million Indian programmers sitting in funny body shops running out of India. Kidnap his child.

I don't care.

Ok; the kidnap-his-child bit was a joke that wasn't even very funny --- but you get the idea. 

If you 'think' he is being unrealistic and acting like a prick --- don't let the shit run downhill.

Just because you are stuck with a bad boss or a bad client doesn't mean that your team needs to open their IDE and start slamming their keyboards to write some code that will get the application to crash on the day of the big road show.

If you 'think' however that your boss or your client is acting like an asshole but what he expects out of your team is realistic and what he wants will genuinely help the product --- you and your team need to open that development environment.

Long story short, whether your team opens the IDE or not should *cannot* be decided by how big an asshole your manager is.

It has to depend on what you 'think' about the requirements at hand.

Remember; before you go up to your team --- think.

Do you think what he is telling you to do is going to help the product?

Have you decided that you are going to ask your team to open that development environment and write some code?


Before you ask them to do that; you've got a few humbling exercises you need to indulge in.

Get Naked.

The --- "we're working weekends because we need to get this done by Monday" --- doesn't cut it.

No, it's not 'all they need to know'.

You need strip naked.

Tell them everything. The story so far; who wants it; why does he want it; who is being the asshole; why you think it will genuinely help the product; how will it save your job; why you want them to work weekends; why you want their help. Everything.

You cannot be keeping secrets and expecting people to give you cover-fire in battles.

Remember; this is a save-our-souls signal you're sending out and you're the one who is being rescued; so get the perspective correct when you go out to 'request' your team and ask them to work weekends or push seventeen hours a day.

The getting naked part is hard.

As someone who has requested his team to work in pressured situation more than once; for years; and have been lucky to have the best of builders on my team; I can personally tell you how hard it is to get naked the first time you do it.

What I cannot do however; is teach you how you can do this without feeling a little embarrassed.

If you're going to learn how to lead a team of genuine builders; you're going to have to learn this getting-naked part; by doing it yourself.

I can't tell you exactly how to do it; but If there is one thing I can tell you; it is that bossing around and being an asshole does not work.

If We Fail No-one Gets Killed

Say it.

Mean it.

Even when you know that if it doesn't work out; the sky will fall on your head and you will be left to die under a scrap load of shit.

When you're naked your builders can sense the importance and what the stakes are. The whole idea of If-You-Are-Not-Able-To-Do-It-Someone-Is-Going-To-Get-Hurt helps no one.

If you lack insight into your builder's brain I'm going to lead you into another little secret here which is going to be a life changing moment in your profession; particularly if you are managing a team of genuine builders.


When your genuine builders walk up to you and start a conversation around how important the task is and ask you if they 'really' have to get it done by the end of that day; they are not looking for an escape route so that they can go home and sleep with their wives. They are just telling you that they are going to pull of a serious productivity stunt here; a magic trick that might fail and if it does; they want you by their side.

They aren't looking for an escape route when they ask you if they could ship on Monday instead of Friday.

All they are looking for is a safety net; and room to maneuver.

On a subtle; subconscious and psychological level they are testing if you are in it with him.

If they fail; and get stuck; are you going to give them cover fire or are you going to turn around and run like a rat.

I've had multiple cases of Can-We-Ship-Monday on a Friday evening. Some of them have been embarrassing. Walking up to a client and apologizing isn't easy. Having said that most of them times when it has happened - I've  said "sure" - and meant it.

The result?

We've either shipped on Friday itself or we've shipped something better that the client absolutely loved on Monday.

We've technically failed more than one dead-line so far; sometimes by a day; sometimes by a couple; but here is the funny part --- the sky is still blue; it's still up there and no-one has got killed. 

Learn How To Say Sorry Followed By Thank You And Mean It Too.

Somewhere along the line; after spending countless weekends and late nights in office; I ended up telling myself that I would try my best to see to it that my team members 'can' get out of office by six thirty. If they 'want to' stick around and work --- we're good --- but they shouldn't have to.

The reason to take this stand and to try to make it possible for them to get out by six-thirty is simple; every time I get an assignment done by requesting people to stay late, push harder or work weekends, it just means this:

  1. I fuc@#ked up at planning. 
  2. I was incompetent at talking to the client or my managers and getting more time.
  3. I expected them to complement my lack on planning and incompetence with my team's added effort.

If you find yourself in this situation as a manager; remember;  pushing the idea that the sky is falling and if the team does not push harder, work late-nights or work weekends, everyone will get screwed isn't going to help.

Let's face it dear manager; you fuc#@ked up and unless you work with a team of idiots chances are that they know that it was you who fu@#ked up.

You might as well come out and say it.

Try topping that with a sorry; followed by a thank you.

Then try meaning both the sorry and the thank you.

There are multiple ways of 'meaning' it.

For me; if you usually work a holiday; it is followed by a couple of complementary day offs when you do not have work.

I usually like to top that off with a team lunch or a party that's on me; not on the organization.

It doesn't compensate for my screwing up; but it's my way of saying three things:

  1. I fuc@#ked up.
  2. I am sorry.
  3. Thanks for the rescue and the cover fire when I was stuck.

You might have your very own style of saying sorry followed by thank you; but if you aren't saying it; and then 'meaning it' using concrete actions not just words --- you're just trying to pretend you're this big highly competent manager who is making an incompetent team 'push harder' when all you are doing is being an asshole and not even knowing it.

You're what we call, a whiner; a bullshit passer and a mail server.

How many times have your team performed a rescue operation for you?

How many times have you genuinely admitted your fu@#cking up followed by a genuine thank you; not just by words but through actions?

Do you have managers for whom you would happily indulge in rescue operations; or do you just do them because you have to; dear reader?


Note: This article is a part of a Work In Progress Book. To Read connected articles read the Builders At Work category of this blog.

posted on Friday, June 19, 2009 9:41:13 PM UTC by Rajiv Popat  #    Comments [2]
Posted on: Wednesday, June 17, 2009 by Rajiv Popat

Observing And Understanding Genuine Builders - Part 10

The Problem With Being A Bullshit Passing Whiner.

"My manager is a pompous asshole in pressure situations." --- you say.

That's a lame excuse for taking the shit and passing it over to your team when you find some on your own backyard.

Remember; organizations are all about observation.

You see, the whole act of morphing into an asshole that your boss pulled off when the sky started falling; you were watching that.


Weren't you?

Now; just in case; if you didn't realize here is another secret.

The builders in your team; they were watching it too.

Not just watching your manager; they were watching you as well; to see how you are going to deal with the shit that your manager threw at you and which is now safely lying out on your backyard.

Unless you have observed organizations and builders at work very closely; let me turn you on to another secret you may not already know --- ready?

They expect the worst.

Your builders; I mean.

Time has taught them to expect the worst. They're prepared; waiting for you to throw the shit in their backyard and get on with your comfortable life.

You can do it right now. Take the truck load of crap --- throw it over the fence straight at their backyard and forget that the problem ever existed. Be rest assured they have both; the competency and the courage to clean up the mess for you.

There is just one tiny little problem with doing that however --- at the first act leaving the shit in their back-yard you've just disassociated yourself from the team of builders; you have just sent out a very subtle, silent It-Is-Not-My-Problem message to your team.  

Do it just a couple of times and your team will start perceiving you as a 'manager' followed by an 'outsider' --- not an integral part of the team who is support to play definite role in the larger scheme of the team dynamics. 

Do it a little more frequently and you are not even a 'manager' or an 'outsider' any more. You are now just a 'problem' that the team needs to 'deal with' --- just like hundreds of other problems they have to deal with while they indulge in the act of building stuff.

You are no longer a partner in crime.

You are this pompous prick the team needs to 'take care of' or handle.

By indulging in the mere act of passing shit from your manager to your team; you go from a team member --- a friend --- a partner in crime --- to a being a problem that the team needs to deal with; in one simple and easy step.

Of-course; there is no secret builder's meeting where they officially denounce you as a pompous prick and a problem they now need to deal with.

It all happens with silent clicks-and-ticks in the minds of builders as they observe; watch and draw their own conclusions from what they see.

As smart and sleazy as you might try to act; depending on what you might have learnt from your past experiences; be rest assured; a tightly knit team of builders will have tools and mechanisms for finding out if you're a part of the team; a genuine supporter or a random outsider who is going to run at the first sound of trouble.

During my early days at Multiplitaxion Inc, we worked with quite a few of these bull-shit passers.

We had a name for them --- we called them "mail servers"

All they did was take a flame mail from a vice president, change a few words here and there and passed the message on to the rest of the team. We did their shit cleaning for them. When the shit was cleaned up; they took our emails, added a few more words to make the message as vague as possible and passed the message along to the vice president.

During my early days at Multiplitaxion Inc, I've been with a team where we've lost track of the hours or days spent at office; we have also seen an instance where one of the individuals actually ended up having a physical nervous breakdown followed by a hospitalization; because of the amount of shit was thrown on our backyard.

Did we die?

Heck, no.

All that happened was simple --- we got stronger.

Our bonds as a team grew deeper.

As far as my life is concerned; most individuals from those times, including the builders and bullshit passers have gone their own ways.

We meet every now and then; accidently; in a cafe or a restaurant.

As strange as it might sound, even today, the presence of a colleague from an old time who happened to be a bullshit passer, in the same cafeteria or restaurant makes me feel a little uncomfortable.

On the other hand, let the restaurant, have a team member, a builder or a partner in crime and I would have changed my table faster than you can think. Before you can realize, you will see us laughing and talking about the times when we went from "we're screwed" to "we made it" --- together.

In all probabilities; you will; almost invariably see us giving each other offers to join the organizations we currently work for; because working together again; is something we look forward to.

After all, who doesn't like a partner in crime, watching over his back and giving him cover fire on the battle field especially when you are building remarkable and fun products together.

If you're a young and budding manager; who accidently landed with a team of builders; you can take all your shit and pass it over to their backyard. Be rest assured; they will clean it up for you; before you even notice. There is just one tiny consistent backside to doing this however. You will go from a manager; to a problem passer; to being the primary problem of the project in on simple step. 

The next time you are having a bad day --- remember --- if your boss is a pompous asshole -- it is not your team's problem.

Letting the shit run downhill; is clearly not a 'management style' that works; specially when you are working with a team of genuine builders.

Of-course; you're having a bad day.

Of-course the sky is failing.

Having said that; at the end of the day; if they find out the magnitude of the 'badness' of your day --- you are not a builder --- just are just a bullshit passing whiner and just one of the countless problems your builders have to deal with when they indulge in the act of building stuff.

Have you worked with a manager who expected your team to work harder by forwarding a flame mail from your boss over to your team?

Have you worked with a manager who gets a strange perverted kick in ordering your team to stay late?

Have you worked with a manager who prefers to go home and get a 'status update' in an email while the rest of the team works late night?

Have you worked with a manager who thinks that he can get more output by pushing the team harder?

Have you ever had a bad day just because your manager is having a bad day, dear reader?


Note: This article is a part of a Work In Progress Book. To Read connected articles read the Builders At Work category of this blog.

posted on Wednesday, June 17, 2009 8:29:37 PM UTC by Rajiv Popat  #    Comments [0]
Posted on: Tuesday, June 16, 2009 by Rajiv Popat

Observing And Understanding Genuine Builders - Part 9

When The Sky Is Falling.

There is something to be a said about a shitty day when things get ugly.

I'm talking about the day when the sky is failing and it is time to take a deep breath.

The day when someone in your team gets up and says --- 'we're fuc@#ked!' --- and everyone connected to the project pretends things are still fine; every single one of them realizing deep down inside; that we are in fact; badly fuc@#ked.

That's when everyone panics and the blame game begins.

This is the time to observe people in your team, your managers and yourself; closely.

Very closely.

As closely as you possibly can.

That is the time when your manager who was always a nice and friendly individual turns into a pompous asshole and your team members who were your bosom-friends turn into incompetent idiots.

Michael Lopp explains this situation rather articulately using the example of firing in his book Managing Humans. He explains:

Panic backs a person into a corner and their only means of getting out of that corner is relying on skills that have worked for them in the past. This is how a normally friendly manager can turn into a backstabbing asshole when it comes to a layoff. See, they were an asshole before; you just weren’t there to see it. If you are lucky enough to see this behavior as well as make it through the layoff, well, you learned two things. First, this guy I work for degrades to jerk when the sky falls. Second, he values me enough to keep me around. The question remains: are you going to hang around waiting for him to be a jerk to you?

At the end of the day; it isn't just about firing.

It's also not about finger pointing.

It is about the shit that was thrown into your manager's backyard, straight over his fence.

It is time to observe him closely; because what he does with the shit; to a large extent defines his character and your working relationship with him.

Given his position in the pecking order; he presumably has the keys to your professional backyard.

Is he going to add his own crap load of shit and leave it in your backyard?

Is he going to clean up his backyard himself?

Is he going to get the shit to the junkyard himself?

Are you even going to notice that he is having a bad day?

Are you going to find out the magnitude of badness of his day?

Is he just going to talk about it; or is he going to try and pass over the badness to you because he can?

If you do find out when he is having a bad day; and you can find out the magnitude of the 'badness' of his day; and you can suddenly see shit being thrown over to your backyard; it is time to rethink your relationship with your manager and your organization.

Nice Guys



Jane has found a new job.

She seeks my advice on if she should leave the five years of roots she has developed in her tiny amazing startup; behind. She is a little reluctant about moving on to a newer environment. She is a little insecure; and rightly so.

Jane is a friend; I want to give her the best possible genuine advice I can.

"I know him personally. He is a really nice guy." --- Jane explains --- while talking about her new CEO.

I hear her talk for hours and my suggestion to her is simple. It's a suggestion I've given to a couple of other people in the past.

"Nice guy" is different from "Nice to work with" is very different from "Nice to work with the sky is falling".

Jane really needs to find out if her CEO is nice to work with when the sky starts falling; because just "nice guys" with weak spines often morph into dangerous, ugly and sometimes even political monsters when things start getting ugly.

Nice Guys Or Potential Ass-Holes Waiting To Happen.

The problem with "nice guys" is that they are dime a dozen. Another problem with nice guys is that it's easy to be "nice guy". The most critical problem with "nice guys" however, is that most of them morph into serious assholes when the sky starts falling; and when they do turn into pompous assholes none of them realize that they are turning into one.

If you are working with managers or team members who are just "nice guys" capable of morphing into assholes when the sky starts falling --- it is time to consider making a few changes.

If you have other reasons for sticking around --- the overall environment; the team you are working with; a management that understands software-development; other managers you work with; growth; whatever be your reason; it is time to take your CYA arrows out of your quiver and watch your step.

When you suddenly see a truck load of shit coming your way; be prepared to see these so-called-nice-guys on the other side of the fence; throwing the crap in your direction.

An ugly day when the sky is falling is important; because it helps you find out the 'nice-guys' who are potential assholes waiting to happen.

You may not see the complete transformation from a nice-guy to an asshole; but a slight glimpse of shrugging their responsibility; not listening; not have consideration for all the effort the team is putting in; not caring what is do-able and what is not etc. are trait-enough to tell you all you need to know. 

Nice, Nice To Work Or Nice To Work With When The Sky Starts Falling.

What differentiates a builder with spine and conviction from a gutless whiner is their reaction to fire. Tell a 'nice guy' about a fire on your project and watch him run.  Tell any genuine builder worth his salt that there's a fire on your project and he runs too --- only in a slightly different direction.

Isolate a fire incident and observe a genuine builders worth their salt run; straight in direction of the fire to rescues their team out of it.

Staying late --- just happens.

Working weekends --- give them a hint and they will show up on a Saturday morning. 

Cancelling personal commitment --- no bitching or whining. It is not even a problem.

Heated arguments with your vice president of marketing --- there is more than one person willing to bell the cat.

Defending the team even if it means taking up the blame --- sure. 

Of-course, they are having a bad day; but they are having a bad day as a team --- as partners in crime who are in it --- together.

Throw shit their way and they will blatantly and openly refuse to take it; as a team.

Ask nicely; and they will go a great length to get your project through.

Being a "nice guy" is easy.

Every whiner that I have ever worked with has been a "nice guy".

It's the "nice to work with" that is harder and the "nice to work with when sky is falling" that is the hardest. What you really need to have is a team where people who are nice to work particularly when the sky is falling; that's you know you are working with a team of genuine builders.

Builders don't make dents in the universe and change cultures by being nice guys.

They do it by being nice to work with; and above all they do it by being nice to work with when the sky starts falling.

How many nice guys go you have around you?

How many of them are nice to work with?

How frequently does your organizational sky start falling?

How many of them morph into monsters when the times are bad and the sky starts falling?

How many of them stick around to rescue the team, dear reader?


Note: This article is a part of a Work In Progress Book. To Read connected articles read the Builders At Work category of this blog.

posted on Tuesday, June 16, 2009 6:52:35 PM UTC by Rajiv Popat  #    Comments [2]
Posted on: Friday, June 12, 2009 by Rajiv Popat

Observing And Understanding Genuine Builders - Part 8

Don't Let The Bozos Grind You Down.

In my previous post we introduced you to Bozos. Bozos are individuals who out of genuine concern or an unstoppable spontaneous funny little itch want you to walk the lines they walk and remain in the realms of 'normality'. The one thing they forget however is that normal is boring. The problem in surrounding yourself with Bozos is that if you let them grind you down, they will.

Given the fact that not listening to the Bozos is such an important characteristics of genuine builders around the world, I thought it might make sense to bring to you, dear reader, a few genuine builders or amazing trouble makers on the web and present to you, their thoughts on how they deal with the Bozos trying to grind them down.

Guy Kawasaki, an evangelist, an entrepreneur and a venture capitalist, explains why you should not let the Bozos grind you down rather articulately in his video on Evangelism at Comdex:

You cannot let the bozos grind you down; because I tell you; the bozos will grind you down; especially if you have something revolutionary.

Now, I wish I could tell you that, if somebody says you'll fail it means you'll succeed. It's not that simple either; but if somebody tells you you'll fail and you listen to them and don't try, for sure you will never know.

Guy's idea is simple. Don't Listen to a Bozo and don't be one yourself. At best --- ignore the Bozos when they try to grind you down. You can literally hear the same thoughts resonate in how veteran blogger Jeff Atwood addresses the issue of Bozoism in his post dedicated to criticism of blog posts. He explains:

If you think something sucks to the extent that it's actively harming the world and you want it to go away, leaving comments to that effect is not the way. I know, because I bear the psychic scars of a million online flame-wars, dating all the way back to 300 baud dialup modems and BBSes. I've been doing this a very long time. I've seen what works, and what doesn't.

One of my favorite books as a child was the Great Brain series, the story of a family in rural Utah, set in the late 1800s. In these books, there was a strange punishment the parents doled out to their children when they seriously misbehaved. For a period of a week, or longer -- depending on the severity of the misbehavior -- nobody in the family would talk to, acknowledge, or address in any way, that particular boy.

It was called "The Silent Treatment".

This didn't seem like much of a punishment to me. In fact, as an introverted kid who loved solitary activities like computers and reading more than anything, it seemed kind of like a .. reward. I couldn't reconcile this feeling with the semi-biographical reality depicted in the books. To the Fitzgerald boys, the silent treatment was the worst possible punishment, far worse than a physical beating. They would go to incredible lengths to avoid getting the silent treatment. As punishments go, it must have been a doozy, though I couldn't quite wrap my geeky, socially maladjusted young head around exactly why.

The silent treatment was a punishment I didn't fully understand until years later in life. That's how you change the world. Not by arguing with people. Certainly not by screaming at them. You do it by ignoring them.

And if you feel strongly enough about me and what I do here, you can begin by ignoring this.

Seth Godin, a renowned marketer and author, explains the phenomenon of ignoring the Bozos and not letting them grind you down much more articulately in his post where talks about why you should ignore your critics. He explains:

If you find 100 comments on a blog post or 100 reviews of a new book or 100 tweets about you...

and two of them are negative, while 98 are positive...

which ones are you going to read first?

If you're a human being and you're telling the truth, the answer is pretty obvious: you want to know which misguided losers had nasty things to say and you want to know what they said. In fact, if we're being totally truthful, it's likely you're going to take what the critics had to say to heart.

That's a shame. The critics are never going to be happy with you, that's why they're critics. You might bore them by doing what they say... but that won't turn them into fans, it will merely encourage them to go criticize someone else.

It doesn't matter what Groucho or Elvis or Britney or any other one-name performer does or did... the critics won't be placated. Changing your act to make them happy is a fool's game.

Scott Hanselman, a veteran builder and story teller rolled into one; describes his take on Bozos trying to grind him down in one hilarious tweet that made me roll over laughing as I read it.

The tweet: --- "@shanselman I learned that some people don't like my sense of humor. Poop on those people. #standup"

Jokes aside; consider anyone out there who has shipped anything to the world --- an open source product, a paid product, a blog post, an article, an opinion --- anything. If you have or are shipping anything what-so-ever that is worth noticing, it's usually easy to Google yourself or what-ever-it-is-that-you-are-shipping and see some flames being thrown your way by random Bozos or critics out there. 

Even with this little blog that is visited by just three people, my mom, me and you dear reader, I have had my share of grinding from random criticisms here and there from both; well-wishers and random commenters.

My criticisms have raised from; simple difference of opinion from colleagues or acquaintance where someone thinks I am seeking heaven on planet earth;  to slightly personal remarks from absolute strangers where someone thinks I am soft skill retard.

Every once in a while, a couple of individuals; ranging from a well wisher to an anonymous commenter; will have a general passing remark; starting from an email or a remark on the lines of your-blog-is-becoming-boring going all the way to leaving a comment on the lines of I-am-not-going-to-read-your blog-starting-today.

To be honest, this is not about maintaining a live inventory of flames being thrown my way and linking to them.

Neither is it about how boring, stupid, odd, wearied or evil I am.

This post, dear reader, is about builders.

If there is one thing I've learnt by observing genuine builders for years; it is this --- The bozos out there are supposed to grind you down and nudge you to the safe boundaries of 'mediocrity'. Listen to them and you are going to practice safety by 'doing nothing'. After all, it's easy being a leach, shutting up and contributing nothing --- the problem with that however; is that it's boring.

This is serious stuff; you can go from a contributor trying to share his ideas, perspectives, products or stories to a non-existent non-participant just by listening a couple of Bozos. 

Most genuine builders that I have observed in my very own personal life; and the ones I've observed through their work and web presence follow three simple steps when it comes to dealing with Bozos trying to grind them down. The three steps are really simple:

  1. Ignore. 
  2. Move on.
  3. Do it anyways.

Once you've done step three and have decided to do whatever-it-is-that-you-were-doing anyways --- push a little harder than you did last time; get louder and do it in ways that are bolder than the ones you have used ever before.

If your idea or message is sufficiently strong and you have started with conviction, ignoring the Bozos is easy.

Most genuine builders do it every day of their life. They don't just ignore the Bozos; sometimes, they even listen to what the Bozos ask them not to do; and then they go out there and do just that.

You'll never be able to shut the Bozos up. What you can do however can be summed up in two simple words --- "don't listen" --- and if they go out of their way to make you listen --- "don't care".

Like most genuine builders; indulge in strong opinions weakly held; entertain all thoughts; but accept only the ones that you genuinely agree to and believe in.

I wish you good luck. 

How many examples of the Bozos trying to grind you down have you witnessed?

How many times have you proved them wrong by not listening to them?

What do you do when you encounter Bozos trying to grind you down, dear reader?


Note: This article is a part of a Work In Progress Book. To Read connected articles read the Builders At Work category of this blog.

posted on Friday, June 12, 2009 10:12:58 PM UTC by Rajiv Popat  #    Comments [0]
Posted on: Wednesday, June 10, 2009 by Rajiv Popat

Observing And Understanding Genuine Builders - Part 7

That Is Exactly What I Want To See.

"But She is going to Fail." --- for the last hour; Fred has been on the other side of my cell phone; convincing me; wanting, expecting and demanding me to interfere and pursue Jane to use technologies out there rather than the self-made component she is planning on using for the project.

He wants to hold her hand and guide her to a safe and successful completion of the project. Jane on the other hand doesn't seem to care about safety. She doesn't seem to need any hand holding either. Offer her your hand or some safety and she shrugs.

She seems to know what she is doing.

Like a genuine builder, she is walking without a safety net of lame excuses. She is taking her own decisions; sometimes succeeding; sometimes failing; and most of the times recovering gracefully out of her failures. She has been doing a great job in the last couple of months since she was promoted. 

"Do you want to see her fail?" --- Fred questions.

I cringe.

It is a spontaneous response - "Actually, Yes; that is exactly what I want to see."

The statement is followed a long silence from the other side of the phone making me feel like I just turned into an alien with five eyes.

I explain - "She is entitled to her share of successes and failures. We need to give her a fair chance."

Long silence.

The sound of a click.

Fred is a Bozo; or at-least he is acting like one.

Builders And Bozos.

Genuine Builders don't sit around whining about external factors or giving lame excuses.

Genuine builders ship.

Continuously; shamelessly and consistently.

If there is one thing I've learnt by observing genuine builders at work and around the world it is that they have thick-skins, short-memories, the minds of a child, scarred careers which are full of new or remarkable failures and very little respect for status quo. They walk on the fringes, waiting to risk it all for remarkable results and for the sake of testing their limits along with losing their fears or insecurities.

All these qualities apart; there is yet another critical quality that forms a genuine builder.

Genuine builders know when to turn completely deaf and not give a rat's ass about what 'the crowds' in general and 'the bozos' in particular think or say.

Every dent in the universe; small or large; is an example of genuine builders gone deaf.

Builders are highly opinionated and picky when it comes to beliefs and ideas. Once the beliefs and ideas survive their idea-test however; most builders turn a deaf ear to the crowd or the bozos who tell them they should stop. From that point on they have the spine to follow their own convictions and beliefs.

If you are reading this; chances are that you have been through this moment of clarity in your project; your work or your life where you knew what you had to keep doing irrespective of what others told you to do.

From the folks at Apple refusing features in the iPod to the folks at 37Signals refusing more functionality in Project Path and all their other products, builders work by entertaining all thoughts but accepting only the ones that they want to accept.

Most builders out there are not just thick-skinned or stubborn; they often turn deaf and sometimes even rebellious to what the crowds or the bozos have to say.

Meet The Bozos

Bozos are usually your so called well-wishers.

They can be your distant relatives; your colleagues; your acquaintances; your bosses; your organization and sometimes even your clients or followers.

They mean no harm.

All they want to do; is keep themselves; and you; in the safe territories of --- mediocrity.

Writer Elizabeth Gilbert explains the phenomenon in her classic presentation at TED:

They come up to me now all worried and they say, “Aren’t you afraid? Aren’t you afraid you are never going to be able to top that? Aren’t you afraid that you are going to keep writing for your whole life and you are never again going to create a book that anybody in the world cares about at all? Ever; again?"

So, that’s reassuring, you know.

But it be worse except for that, I happen to remember that over twenty years ago when I first started telling people; when I was a teenager; that I wanted to be a writer; I was met with the same kind of; sort of fear based reaction and people would say, “Aren’t you afraid that you’re never going to have any success? Aren’t you afraid the humiliation of rejection will kill you? Aren’t you afraid that you are going to work your whole life at this craft and nothing is ever going to come of it and you are going to die on a scrap heap of broken dreams with your mouth full of bitter ash of failure?”

Long story short, Bozos want you to be 'normal', 'good' and 'safe'; just like everyone else. If you think about it Bozoism-Through-Genuine-Concern-Of-Well-Wishers dates back to pre-historic days when Little-Jack-The-Cave-Kid was living on trees with Uncle-Freddy-The-Cave-Man. That was when it was Uncle-Freddy's responsibility that Little-Jack does not do something stupid; like get down of the trees and get himself killed.

That is when Little-Jack's mistake would have ended up costing him his life and Uncle-Freddy was supposed to teach Little-Jack the 'normal' route to survival; which was to stay up on the trees.

But then a weird thing happened. Someone got down off the trees; no-body was killed and then the entire human race followed. 

Today, we live in a world where all a mistake will usually cost you is a minor slap on your self esteem and a little bit of humiliation.

In today's world your professional mistakes will usually not kill you. They will just make you stronger.

Here is the sad part however --- The Uncle-Freddy-Attitude still exists amongst the Bozos who walk your planet; in the form of distant relatives, colleagues, acquaintances, bosses, organizations, client and followers. 

Long story short; just in case you didn't look and notice already; the Bozos are all around you.

Bozos In Action - Gentle Nudges Towards Mediocrity.

Experiment One:

Go and announce to your personal friend circle that you are quitting your job and are going to be an independent consultant. Tell them that it means a lot to you and that you really want to do it.


The Bozos will kick in trying their best to nudge you back to the safe and established territory of your job life.

Experiment Two:

Suggest a radically new and different corporate website for your organization.


The Bozos will kick in trying their best to nudge your back to the safe and know path of a simple, safe looking corporate website.

Experiment Three:

Have a slightly different hair style or follow a slightly different dress-code to office.


The Bozos will kick in trying their best to nudge your back to the safe and know territory of the 'old you'.

Do you understand exactly what it is that is happening here? If you don't --- understanding the Bozos around you might help.

Understanding Bozos

Bozos aren't bad people. They aren't whiners. Just 'normal' people living a 'normal' life and having 'normal' fears of failures along with a lot of preconceived notions.

What they feel; is a subtle and indescribable fear of change. If there is one property that describes their behavior the best it is - Homeostasis

Bozos usually have a 'fear' that you or your organization might make a fool out of yourself.

To be fair to them; some of them might be your genuine well wishers.

In a few cases the fear may be a result of 'genuine concern' for the organization or for you as a colleague.

There is just one tiny little problem in listening to them however.

Listen to them and you will remain safe in the realms of mediocrity for the rest of your life. A realm which builders leave as quickly as they can in search of remarkable outputs and results.

Every single genuine builder that I have seen has thrived, not by confronting or trying to convince the Bozos but by turning a deaf ear to them.

If there is one secret, builders know as a part of their very nature or as a lesson acquired from a difficult experience it is that what ever you do, if you want to build something that makes a big or tiny dent in the universe, you do not let the Bozos grind you down.

If the Bozos get louder; all you can do; dear reader; is turn deaf.

Look around you, how many Bozos do you see in your professional life?

How many of them do you think are your well-wishers?

Do you have stories connected to Bozoism, dear reader?


posted on Wednesday, June 10, 2009 7:26:21 PM UTC by Rajiv Popat  #    Comments [0]
Posted on: Friday, June 5, 2009 by Rajiv Popat

Observing And Understanding Genuine Builders - Part 6

“That is exactly why I decided to build it”.

Jack is this young and budding developer; I inherit him with the project where Fred suddenly disappears.

He is going around with the right guys in the culture chart, he seems to like lying low, seems to be working abnormal hours and occasionally hides in the meeting rooms and conference rooms in search of silence. 

Sometimes he even disappears out of office and works at a local cafeteria.

You can see him working in the strangest of places.

I don't see him in any meetings.

In a very healthy and positive way he does not seem to have a life outside work. He seems to love what he is doing.

Put simply, everything about him tells me he is a builder.

Having said that, there is a little problem --- I don't know what Jack is up to.

The “Project Plan” shows him assigned to “invoicing enhancements”.

He's checking in his code on time, but he's up to something mysterious.

Nah! --- I tell myself --- Changing labels on Data Entry forms; couldn’t be keeping him busy.

But then we’ve been working on firefighting multiple issues and I don’t have a lot of time to check on Jack. He could be underutilized; we could be wasting his talents or he could be genuinely up to something interesting; but I have bigger problems at hand.

The code generator that Multiplitaxion Inc, is planning on buying; for example; is a big problem needing immediate attention.

I spend a few weeks evaluating various products in the market. Nothing seems to fit our requirement.  Soon I am struggling with every single commercial code generator out there. I’m working hard and staying late.

That's when I realize that Jack and I are the only two ones usually in office past midnight.

"Labels changes on data entry forms keeping him up?" --- I wonder.


Our initial conversations start with simple interactions - “Hey you want to order something? I'm ordering food.”

Then; we talk; about the project --- and what each one of us thinks will kill the project.

Jack thinks, code migration is going to kill us; customized code generation using templates and custom code, is the only thing that can save us.

"What the… this guy knows about the code generation approach?" - I am thinking to myself.

How could he?

What does “invoicing enhancements” have to do with code generation and the most critical aspects of the project?


Not only does he know about the code generator, he knows that looking for commercial code generators is an approach that is not going to work.

More talking --- now he has my attention.

It is late night. Seriously late.

Jack in on a white board, explaining the design of this customized code generator he has been writing without talking to anyone.

Then he's running me through the code.

Then of course the weirdest thing happens --- he shows a working prototype he wrote in his last three months of spare time; without talking to anyone about it.

Everything seems ordinary till this point. However the chain-of-events take a weird turn.

Here is the creepy part – his prototype does exactly what we need.

Silence; followed by a very short conversation.

The discussion was about Fred, the PM, who decided to disappear after rubbing every single builder the wrong way.

Pops: Why didn't you tell us you had a working prototype?

Jack: I asked him if I should give it a shot and he said I should focus on my current tasks. He said I am incapable of building something this complicated.

Pops: You decided to build it anyway?

Jack:  Actually --- that is exactly why I decided to build it.

Pops: When were you planning on showing this to everyone?

Jack: I wasn't. Just wanted to see if I can build it.

Long silence.

Pops: Can you demo this to everyone tomorrow?

Jack: If you think it's good enough; I still think it needs a few days of polishing.

Pops: It's good enough. Seriously. Do you think you can demo it?

Jack: Sure. If you think it will help.

Pops: Thanks. Let's go home now.

Since then every time I witness a “builder-hibernation” in an organization, I feel sorry for the organization.

When your builders hibernate, they don't lose their consistency; neither do they stop building stuff.  That is their very nature. The behavior is hardcoded in their geans. They can’t help but build stuff.

When they hibernate, they just stop building stuff ‘for you’.

Why?  --- Because they think you don’t care one way or the other.

The next time a junior programmer tells you he has ideas do not ask him to focus on his assignments.

Do not tell him to ‘do his job’.

Shut up. Stop. Listen.

The next time you are stuck between doing something that needs your 'immediate attention'; for example; evaluation of a commercial code generator; or having a conversation to someone who seems like a genuine builder in hibernation, remember; the conversation is much more important.

Do not tell yourself you have other important things to address.

Chances are that the solution to the other important things that you are trying to address is lurching in your very own organization and you aren’t even aware of it.

Have you ever seen a builder being told what he cannot do?

Have you seen him go ahead and do it anyways?

What other stories of relentless stubbornness have you seen from your genuine builders, dear reader?


Note: This article is a part of a Work In Progress Book. To Read connected articles read the Builders At Work category of this blog.

posted on Friday, June 5, 2009 6:50:45 PM UTC by Rajiv Popat  #    Comments [3]
Posted on: Wednesday, June 3, 2009 by Rajiv Popat

Observing And Understanding Genuine Builders - Part 5

Hibernation Through Thanks But No Thanks.

Jane is doing an amazing job at shipping some serious backend code. She isn't doing it under the temporary fit of impressing her manager. She has been consistently shipping for the past couple of years and yet you see her working away late nights; supporting issues when things break and getting things done by silently attacking one problem at a time without breaking down.

She is passionate; she is consistent and as she runs forward she is taking the team along with her.

She isn't even burning out.

She; is a builder.

Then you realize that when she politely requests other builders to do things, things get done. Just like that.

She isn't just shipping or building stuff. She is leading. She is leading without whining or bitching. She is doing it at a time when your organizations needs builders who can lead.


You weave an amazing and remarkable story around her capabilities. The story of the quite builder being a hero spreads amongst the corridors of your organization. She can now be 'officially' promoted. More power can be vested in hands of someone who is not desperately seeking power.

Life is good.

"I prefer to do my job rather than leading a team. I like to code. Anyways, thanks so much for asking." --- she tells you.

You are hearing words all right but you can hardly understand them.

That's right --- what she is telling you, is that she does not want a promotion.

Yes; builders say that kind of things and here is the really creepy part - sometimes they mean it too.

You need to take a deep breath.

Don't Panic.

Maintain eye contact, talk; listen very intently and learn.

Very closely.

What's happening here?

Why doesn't she want to take the lead?

The entire pecking order of your organization doesn't know what is going on here. Even Jane herself is clueless. But she is telling you something she cannot put in words. She is saying it through her refusal to accept the promotion and she is giving you her reasons very articulately, maybe not through her words, but through her actions.

Can you hear it?

If you care; I'm going to help you understand what she is telling you.

Her unspoken message has both good news and bad news.

Good news is that she still loves the work she is doing in her team. Her talents are not yet getting utterly wasted in your organization. Jane, as an engineer is highly effective in your organization; and that dear reader is a good thing.

Ready for the bad news?

She knows how promotions and leaderships work in your workplace.

She is developing a disconnect with the way promotions and leaderships work in your organization.

All those whiners that were leading your team and were getting away with promotions and pats on their backs --- she was observing when that was happening.

Now she feels threatened at the idea of being promoted to her level of incompetence.

She associates leadership in your organization with whining and she in her own unique way; has figured out how she can continue to add genuine value rather than turning herself into a whiner.

What she is doing, is simple:

First, she is writing amazing code.

Second, she is avoiding anything that brings her in the limelight.

Put simply, she is lying low.

Unlike fire and motion; a technique well known the world of army; she is using a technique I like to call 'fire and duck'.

What she is telling you is that she has no political skills to match the skills being demonstrated by the whiners leading teams in your organization. She prefers to ship, then duck and hide --- like she does not even exist.

She wants to lie low and keep shipping.

This form of disconnection in builders is so common; and yet most organizations hardly understand it.

The purpose of this post, however is twofold.

First,  is to germinate the idea that most builders survive hostile environments by 'fire and duck' or by lying low. When you see whiners talking about how your 'developers' are not good at communication or how your builders need to be managed; more often than not your builders are actually spending extra effort making sure that you think that they do not exist. They might be leading your teams already; they just don't want you to find it out and make it 'official'.

It's a technique which allows them to lead teams without indulging themselves in bureaucracy.

They are indulging in fire and duck; because they don't trust your organization and leadership to come out in the open and take charge. They are afraid you'll promote them to their level of incompetence and that they will rot in meeting-hell.

The second purpose of this post; is to bring to your notice; dear reader; that the disconnect that your builders have with the promotion and leadership; has probably transformed into disconnect for the entire organization. If not, it will; soon; especially if you leave it unattended.

It is important that the next time you talk to Jane you get her to accept that promotion you are trying to give her. 

Getting her to accept that promotion is important; because by doing that you are sending out a very clear and honest message to your builders. You are telling your genuine leaders that it's OK to get noticed. You're telling them that it is OK to lead and that it is OK to drive the organization; because if they don't; your whiners will.

What examples of builders indulging in fire and duck or lying low have you seen?

Have you ever seen genuine builders in your organization refuse leadership roles and promotions?

Why do you think they refused the leadership roles when they did, dear reader?


Note: This article is a part of a Work In Progress Book. To Read connected articles read the Builders At Work category of this blog.

posted on Wednesday, June 3, 2009 10:07:10 PM UTC by Rajiv Popat  #    Comments [2]